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Airsoft Equipment from the PatrolStore Group

Airsoft Equipment from the PatrolStore Group

Airsoft kit from the PatrolStore Group

Terms and Conditions


You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement by email detailing the products you have ordered. Our acceptance of an order takes place when we dispatch the order.

By advertising the goods, we are under no obligation to provide them. We may refuse to accept an order:
- where goods are not available;
- where we cannot obtain authorisation for your payment;
- if there has been a pricing or product description error; or
- if you do not meet any eligibility criteria set out in our terms and conditions.

The list is not exhaustive and there may be other reasons for not accepting an order.

Payment has to be made at the time of order for web-based sales and no credit can be given. Customers making bulk purchases on behalf of a government or commercial organisation, under certain circumstances may be given credit; this should be arranged through AirsoftQM.

Payment is taken in full at the time of the order for all phone and web based retail orders. All UK orders are dispatched Via DPD for priority orders and Royal Mail Tracked for non-priority orders.

Any inconsistencies to your order must be reported within 5 days of delivery. This includes incorrect and missing items. This does not affect your statutory rights.

Delivery Costs & Terms

Royal Mail Tracked 48 (UK Mainland) Royal Mail Tracked 48 aim to deliver within 2-3 working days (Monday - Friday). Whilst the majority are delivered within 2 working days this is not guaranteed.
You can track your parcels from the point that they are dispatched through to delivery to your doorstep.
Your will receive a text or email notification on the day of delivery, so you will know your parcel is on its way.
For peace of mind, Royal Mail Tracked 48 comes with up to £100 compensation as standard.
Basket Value Delivery Charge
Under £20£2.99
£20 and over£5.99
Selected Items£0.00
Royal Mail Tracked 24 (UK Mainland) Royal Mail Tracked 24 aim to deliver next working day (Monday - Friday). Whilst the vast majority are delivered next working day this is not guaranteed. (If you require a guaranteed service please select priority delivery)
You can track your parcels from the point that they are dispatched through to delivery to your doorstep.
Your will receive a text or email notification on the day of delivery, so you will know your parcel is on its way.
For peace of mind, Royal Mail Tracked 24 comes with up to £100 compensation as standard.
Basket Value Delivery Charge
Under £20£5.49
£20 and over£6.99
Selected Items£1.99
DPD Priority Delivery (UK Mainland) This is a guaranteed next working day (Monday - Friday) service. DPD will send you a personalised text message and/or email, which will be sent directly to you advising you of the date and time of your delivery. You can also access a suite of in-flight options to rearrange your delivery to suit your specific needs.
Click here to view a short video outlining the service.
Basket Value Delivery Charge
Under £20£7.99
£20 and over£7.99
Selected Items£3.99

All in stock orders placed online before 15:00, Monday-Friday (excluding Bank Holidays) will be dispatched same day. Delivery times will depend on your location and chosen delivery method.

Orders to BFPO addresses will be sent Royal Mail Tracked 48. Although BFPO orders will be shipped same day, please allow significant additional delivery time to arrive at the destination address.

*Please note that next working day courier to UK overseas addresses, Northern Ireland and the highlands of scotland do not count as main land UK and will be charged at £19.99

Orders to the Republic of Ireland will be charged at £19.99 and are sent Royal Mail International delivery

Highlands and Islands of Scotland, N Ireland, Isle of Man & Isles of Scilly, Channel Islands and Isle of Wight
FK17-99, G83, KW1-14, IV, HS, KA27-28, PA20-49, PA60-78, PH15-26, PH30-44, PH49-50, ZE, AB51

Royal Mail options are the same as mainland UK
Next Working Day Courier £19.99

Refusal to accept delivery of an order will result in a £15 deduction from the refund against the cost of goods.

Please ensure that you enter a complete and accurate delivery address as AirsoftQM.com can not be held responsible for items which go missing or are delayed due to inaccurate or incomplete delivery address information.

Guarantee: If your order does not arrive within the specified time frame for your delivery address, we will refund the full cost of your postage and packing to you.


If you’re not happy with your purchase from AirsoftQM, send it back within 14 days (21 days for BFPO addresses) or if Faulty our items are covered by a minimum of 30 days warranty and we’ll provide you with a replacement or a refund*. Unlike other online retailers there are no handling or administration fees and no second postage charge all you pay is the cost of returning the goods to us and we will send your replacement completely free! ** (Limited to one free exchange per item, further exchanges will require a fee equal to the original P&P charge unless the item is faulty.)

We aim to process returns as quickly as possible but please allow 10 working days for completion of the requested returns process, whether it is a refund or re delivery of a replacement or alternative product. Please bear in mind we will not normally contact customers when processing a return unless there is a problem with instructions given on the returns form.

To help us deal with your return efficiently, please note the following information:

• In all cases items must be returned with a printed copy of your returns form

• Items should be returned in the condition they arrived***, together with the completed returns form including a brief explanation of the reason for return.

• Please ensure that returned goods are well packed to prevent damage.

• Items should be returned with their original undamaged packaging. If you do not have the original packaging please contact Customer Services on 0800 999 4411. Blisterpacks once opened, cannot be returned. Items with damaged packaging will be only accepted if they are faulty.

• Customers are responsible for the cost of returning goods to NSI (HQ) Ltd.

• We recommend that goods are returned by registered post. If goods are not sent by registered post, we cannot be held responsible if they do not reach us.

• Some goods are covered by the manufacturers’ warranty and you are requested to comply with the manufacturers’ directions pertaining to them.

• Where an item is damaged or defective please contact customer services to arrange a warranty claim.

* For hygiene reasons we cannot accept returns of earpieces or underwear. Excludes Books, DVDs, CD ROMs, downloadable content or other intellectual property.
** Free exchange limited to UK Mainland Only. Orders outside UK Mainland will require a secondary postage charge equal to the original.
*** Please try on clothing or boots very carefully WITHOUT removing any tags or labelling as once worn they will not be eligible for a refund.

Returns to be sent to: Unit E, The Courtyard Business Centre, Lonesome Lane, Reigate, Surrey, RH2 7QT



BFPO & VAT Free Purchasing

All items are shown inclusive of UK VAT at 20% (VAT Number 862 3170 36).

Outside Europe? Customers who have a delivery address outside the European Union (EU) do not have to pay UK Value Added Tax (VAT) and this includes members of HM Forces at BFPO addresses outside the EU. Personnel outside the EU will have the cost of their basket (order) recalculated at checkout with the VAT deducted.

Inside Europe? HM Forces personnel with a delivery address outside the UK but inside the EU may also be exempt from paying VAT but only when a correctly completed and signed form 15(10) has been provided.

Customers who give a BFPO delivery address in the EU will have their order processed, but it will not be dispatched until the completed 15(10) has been supplied. If within 14 days the 15(10) has not been submitted, the order will be cancelled.

It is a criminal offence to make false declarations relating to your tax status.

Personnel serving on HM Ships are not VAT exempt.

Tracking and insurance for orders sent to BFPO addresses will apply only up to receipt at the UK distribution hub.

Out of Stock Items

If we cannot provide an item we will dispatch the parts of the order that are available and contact you to inform you of the delivery times of items out of stock. It may also be possible to provide an alternative item.

Data Protection/Privacy

We take data protection and your privacy very seriously. Being from the police and military environments ourselves, we understand its importance.

AirsoftQM is run by NSI (HQ) Ltd, part of the NSI group. The NSI Group undertakes never to pass your data on to any third party, apart from the information necessary for delivery purposes. We are registered under the Data Protection Act and maintain your details securely. Any items sent to you by AirsoftQM are sent without any identification showing that the package is from a police, military or security source. The address for any returns is similarly ‘sanitised’.

In return we ask that the data you supply us is both accurate and complete. If it is not, or we reasonably suspect it is not, we reserve the right not to fulfil orders placed.

We do not store credit card details nor do we share customer details with any 3rd parties.

If you have any queries regarding data protection or your privacy, please feel free to Contact Us.

Methods of Payment

Credit/Debit Cards
We accept all major credit cards.

We are able to accept PayPal as an alternative to credit cards.

Telephone Orders
We can accept orders over the telephone with a valid credit/debit card. Please call 0800 999 4411. Please note that the office is manned Monday to Friday, 9am-5pm.

Shoe Vouchers
We happily accept Shoe Vouchers for full or part payment of footwear covered by the voucher entitlement. Please call 0800 999 4411 or email info@airsoftqm.com to request an order form which you can print off, fill in and return with the vouchers to place your order. No change is given for shoe vouchers and returns are only eligible for a like for like exchange.

Age and Legal Restrictions on Specific Goods

Please note that certain items such as knives, can only be supplied to persons over the age of 18. This is to comply with current UK Law on such items. It is your responsibility to check that any item you order is legal within your jurisdiction.

AirsoftQM WILL make checks it deems necessary to ensure UK Laws are not contravened. Products containing a blade or Police marked items will not be dispatched until proof of age or occupation have been gathered.

We can accept no responsibility for any loss due to seizure of goods by authorities.

Weapon sights are not regarded as part of a firearm as directed by The Firearms Act 1968 and therefore there is no restriction in their supply.


English Export Law
AirsoftQM’s obligations are subject to the export administration and control laws and regulations of England. The purchaser has to fully comply with such laws and regulations in the export, resale, or disposition of products.

Any orders accepted by AirsoftQM from a purchaser based outside England are with the understanding that the ultimate destination of the products is the country indicated therein. Diversion of the products to any other destination contrary to English law is prohibited. Accordingly, if the foregoing understanding is incorrect, or if the purchaser intends to divert the products to any other destination, the purchaser shall immediately inform AirsoftQM of the correct ultimate destination.

1. You are permitted to print and download extracts from AirsoftQM.com for your own use on the following basis:
(a) no documents or related graphics on AirsoftQM.com are modified in any way;
(b) no graphics on AirsoftQM.com are used separately from accompanying text; and
(c) any of our copyright and trade mark notices and this permission notice appear in all copies.
2. Unless otherwise stated, the copyright and other intellectual property rights in all material on AirsoftQM.com (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from AirsoftQM.com other than in accordance with clause 1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use AirsoftQM.com automatically terminates and you must immediately destroy any downloaded or printed extracts from AirsoftQM.com.
3. Subject to clause 1, no part of AirsoftQM.com may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
4. Any rights not expressly granted in these terms are reserved.

Website Access
Whilst we make every effort to ensure that AirsoftQM.com is available 24 hours a day, we will not be liable if for any reason this website is unavailable at any time or for any period. Access to AirsoftQM.com may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

Whillst we endeavour to ensure that the information on AirsoftQM.com is correct, we cannot guarantee the accuracy and completeness of the products on this website. We may make changes to the products shown on this site, or to the products and prices described in it, at any time without notice.

The products shown on AirsoftQM.com are listed "as is" without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to AirsoftQM.com.

1. We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.
2. Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
3. If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
4. You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.

You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions. If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect. Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999

Batteries and WEEE

WEEE Regulations

• The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items.

• If you’re buying a new electrical item, we will recycle your old one for free

• Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.

• To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.

• Find more information on WEEE recycling, and locate your local recycling centre, at www.recyclenow.com.

Waste Batteries and Accumulator Regulations

• Under the Waste Battery Regulations, NSI (HQ) Ltd are now offering a take back scheme for all portable waste batteries. You can return your waste batteries to our business premises in person (PLEASE DO NOT POST).

• Alternatively, you can find your local waste portable battery recycling facility at www.recyclenow.com

• Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points. End-users may find stores in their local area more accessible.